Clinical Operations Manager for EAP Services
1 week ago
Our commitment: to remove all obstacles to mental wellness.
Spring Health is a holistic mental health service designed for employers and health plans. Distinct from other offerings, we utilize clinically validated technology known as Precision Mental Healthcare to accurately identify and provide the most effective solutions for each individual — whether that involves meditation, coaching, therapy, medication, or other approaches.
Currently, Spring Health supports over 800 organizations, ranging from emerging startups to established Fortune 500 companies, as a premier mental health service provider. Notable clients include J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart, all leveraging the Spring Health platform to extend mental health support to thousands of their employees worldwide. We have successfully secured over $370 million in funding from esteemed investors such as Kinnevik, Tiger Global, Northzone, RRE Ventures, among others. This backing has propelled our valuation to $2.5 billion.
Role of Clinical Operations Manager
The Clinical Operations Manager is expected to be highly responsive, collaborative, and adept at managing both clinical and operational duties. A flexible mindset and a strong work ethic are essential to address the needs of the business, members, and team effectively. Key responsibilities include:
- Leading mental health professionals who may cater to our diverse clientele or focus on specific accounts.
- Supervising and guiding the team in tasks such as assessments, referrals, ongoing case management, crisis intervention, and both in-person and virtual group programs and training sessions.
- Ensuring the consistent delivery of high-quality management consultation and referral services, adhering to federal and state regulations.
- Guaranteeing timely and effective Critical Incident Response when necessary.
- Recruiting, onboarding, training, providing feedback, conducting team and individual meetings, and fostering the professional development of team members.
- Establishing productivity benchmarks and monitoring team workloads.
- Focusing on continuous quality enhancement, clinical excellence, and solution-oriented problem-solving.
- Conducting quality assessments and offering constructive feedback to team members and the clinical leadership team.
- Collaborating with the Clinical Director to create or update EAP clinical policies, ensuring compliance with laws, regulations, and ethical standards.
- Acting as a clinical liaison with clinical operations, sales, product, and partnership success teams to enhance EAP services and programs.
- Participating in the development and delivery of programs and presentations for customer accounts, along with various marketing and informational initiatives.
- Serving as a point of contact with assigned EAP clinical vendor partners.
Qualifications:
- LCSW, LPC, LMFT, or equivalent independent licensure required.
- 10+ years of experience in behavioral health, including EAP and management consultation.
- 5+ years of experience leading multi-functional clinical teams.
- SAP qualification preferred.
- CEAP certification preferred.
- Strong understanding of substance use disorders and levels of care, as well as best practices for addressing substance use in the workplace.
- Exceptional verbal and written communication skills.
- Knowledge of HIPAA regulations and EAP best practices.
- Comfortable in dynamic environments with evolving responsibilities.
- Technologically proficient: adept at adopting new technologies and platforms, and efficient in tech-related tasks.
The target salary range for this position is $97,700 - $114,500, as part of a competitive total rewards package that includes stock options, benefits, and incentive pay for eligible roles. Individual compensation may vary from the target range based on factors such as experience, location, internal pay equity, and other relevant business considerations. We conduct annual reviews of employee compensation programs to ensure competitive and equitable pay.
Commitment to Diversity:
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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