Technical Support Specialist

4 weeks ago

Washington, Washington, D.C., United States DP Solutions Full time

Job Title: Technical Support Specialist

Overview of the Position

 

We are seeking a highly skilled Technical Support Specialist to join our team at DP Solutions. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This role involves resolving technical issues related to hardware, software, and networking problems.

 

Responsibilities
  • Providing remote support assistance: You will provide technical assistance and remediation to our customers via phone, email, or remote desktop connection.
  • IT Support: You will provide IT support services to our clients, including troubleshooting technical issues involving Microsoft's core business applications and operating systems.
  • Network Level Support: You will provide technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security.
  • Remote Access Solution Implementation and Support: You will implement and support remote access solutions, including VPN, Terminal Services, and Citrix.
  • Customer Communication: You will communicate with customers to keep them informed of ticket progress and notify them of impending changes.
  • System Documentation: You will maintain system documentation to ensure accuracy and provide maintenance and review in ConnectWise and IT Glue.

 

Requirements

 

  • 5 Years of Technical Troubleshooting Experience: You must have 5 years of experience in technical troubleshooting, ideally as a Help Desk Service Engineer or System Administrator supporting LAN/WAN.
  • IT Certifications: While not required, having professional IT certifications such as MCP, MCSA, MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP is desirable.
  • Interpersonal Skills: You must possess strong interpersonal skills, including telephony skills, communication skills, teamwork, active listening, and customer care.
  • Ability to Diagnose Technical Issues: You must be able to diagnose technical issues quickly and efficiently.
  • Adaptability: You must be able to adapt to changing situations quickly.

 

Benefits

 

  • Competitive Salary: Our salary range is $65,000 - $85,000 per annum, depending on your qualifications and experience.
  • Health Insurance: We offer competitive health insurance plans.
  • 401K Plan: We offer a company-matched 401K plan.

 

About Us

 

DPSolutions has been providing smart IT solutions and diligent customer service to its clients since 1971. We adhere to best practices and are committed to the long-term development of every customer we serve, no matter their size. With over 1000 satisfied clients locally and nationwide, DPSolutions is the premier IT technology solutions provider in the mid-Atlantic region.

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