Senior Customer Support Specialist

3 weeks ago


Cottondale, Alabama, United States Circle K Stores, Inc. Full time
Position Overview

We are seeking a dedicated Lead Customer Service Representative to enhance our customer experience and ensure satisfaction. This role is crucial in maintaining the high standards of service our clients expect.

Key Responsibilities
  • Oversee daily operations of the customer service team.
  • Provide guidance and support to team members in handling customer inquiries.
  • Ensure compliance with company policies and procedures.
  • Analyze customer feedback to improve service delivery.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to lead a team effectively. Experience in a retail environment is preferred.

Availability

Flexible scheduling is required to meet the needs of our customers.



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