Automotive Client Advisor

2 weeks ago


Cottondale, Alabama, United States Tuscaloosa Chevrolet Full time
Key Role: Service Advisor at Tuscaloosa Chevrolet

Tuscaloosa Chevrolet is currently seeking dedicated Service Advisors to join our team. If you thrive in a dynamic workshop environment with a diverse customer base, then this opportunity is tailor-made for you.

Perks and Benefits:

  • 401K Retirement Plan with Employer Match
  • Profit Sharing
  • Health Insurance Coverage, including options for family
  • Dental and Vision Benefits
  • On-site Gym Access for Employees
  • Guaranteed $600 Weekly Stipend during Training
  • Exclusive Employee Discounts

Key Responsibilities:

  • Greet and assist customers at the service and parts center, identifying and addressing automotive issues promptly
  • Communicate customer concerns and vehicle problems to Service Technicians effectively
  • Provide updates on service progress and future maintenance needs to customers
  • Conduct vehicle inspections, test drives, and maintenance record reviews
  • Collaborate with mechanics on repair solutions and cost-effective alternatives
  • Offer detailed explanations of part options, warranties, and potential cost savings to customers
  • Validate warranty coverage and service contracts for customer vehicles
  • Assist customers in deciding between vehicle trade-ins and repairs
  • Supervise service center workflow and scheduling efficiently
  • Notify customers of service updates and vehicle readiness for pickup via phone

Required Skills:

  • Prior experience in customer service is advantageous
  • Strong communication and organizational abilities are essential
  • Capable of engaging effectively with mechanics, customers, and senior management

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