Logistics Customer Support Representative

3 weeks ago


Cottondale, Alabama, United States Sunland Logistics Solutions, Inc. Full time
Job Overview

About Sunland Logistics Solutions, Inc.: Established in 1982, Sunland has evolved from a local enterprise to a prominent national third-party logistics provider. Our Leadership Team prioritizes the well-being and development of our employees, fostering a positive workplace culture. Our core values are fundamental to our ongoing commitment to improvement, guiding our actions and decisions to enhance the experiences of both our staff and clients.

Why Work with Us:

  • Opportunities for professional growth.
  • Competitive compensation packages.
  • A nurturing leadership team and collaborative environment.
  • Comprehensive benefits.

Position Summary:

  • The Customer Service Representative (CSR) is tasked with managing, verifying, and completing all inbound and outbound documentation and data entry tasks, alongside familiarizing themselves with product and scanning processes.
  • Work Schedule: Thursday - Friday: 7:00 am - 6:30 pm and Saturday - Sunday: 6:00 am - 2:30 pm.

Supervisory Responsibilities:

  • No supervisory duties are required.

Key Responsibilities:

  • Oversee inventory management and quality control for client products.
  • Build and maintain relationships with clients regarding service issues or inquiries.
  • Exercise sound judgment in inventory matters to ensure complete order fulfillment.
  • Coordinate the workflow of orders with traffic and operations teams for prompt shipping.
  • Address all billing and collection inquiries.
  • Perform additional related tasks as needed.

Essential Skills:

  • Exceptional customer service abilities.
  • Proficient in reading and interpreting documents such as invoices, pick tickets, and customer orders.
  • Strong numerical skills for calculations.
  • Excellent verbal, written, and interpersonal communication skills.
  • Able to thrive in a team-oriented environment.
  • Familiarity with Microsoft Office Suite.

Education and Experience Requirements:

  • A high school diploma or equivalent is mandatory.
  • A minimum of three years of relevant experience in customer service, ideally within the third-party logistics sector, or a comparable combination of education and experience.

Physical Requirements:

  • Ability to lift items weighing up to 15 pounds occasionally.
  • Capacity to remain seated for extended periods.


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