Automotive Service Center Manager

1 week ago


Rogers, Minnesota, United States TGK Automotive Full time

Position Overview:
TGK Automotive Specialists

As a locally-owned enterprise, we have been dedicated to serving our clients with integrity and transparency since 2007. Our commitment is to deliver top-notch repair and service at competitive prices while ensuring complete client satisfaction.

Role Summary:
The Store Manager is tasked with overseeing the overall performance of the store, both financially and operationally. This includes establishing and maintaining exceptional guest services, managing daily operations, and ensuring maximum sales and profitability through effective expense control, human resource management, and oversight of operating costs and shrinkage.

Compensation:
Annual salary ranging from $70,000 to $100,000.

Benefits Include:
  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement
  • Paid Vacation and Sick Leave
  • 6 Paid Holidays
  • Medical, Dental, and Vision Insurance (Effective the 1st of the Month after Hire)
  • Company-Paid Life Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services for Personal and Immediate Family Vehicles
  • Opportunities for Career Advancement

Customer Service Excellence:
Ensures that every customer receives outstanding service by maintaining store standards, demonstrating solid product knowledge, conducting follow-ups, and ensuring timely commitments are met. Effectively handles escalated customer concerns.

Team Leadership:
Sets clear expectations and communicates regularly with team members regarding their responsibilities, goals, training, and development. Holds the management team accountable for their roles by coaching and guiding employees towards desired outcomes. The District Manager exemplifies leadership by setting a positive example.

Ensures adherence to all company policies and procedures through regular meetings and store audits.
Conducts performance evaluations for all staff at scheduled intervals.

Financial Management:
Analyzes and assesses business trends; formulates and executes strategies to maximize sales and achieve or surpass sales and profit targets as outlined in the Store Margin Statement.
Handles customer transactions in the POS system.
Manages incoming phone inquiries.
Maintains inventory control.

Qualifications:
  • A minimum of five years of experience in sales within an automotive repair shop management role or equivalent experience in the automotive sector.
  • Proven track record in managing and mentoring team members towards success through effective communication; knowledge of business development and strategy implementation.
  • Demonstrated ability to develop and achieve monthly, quarterly, and annual objectives with clearly defined goals.
  • History of consistently meeting and exceeding sales and profit objectives.
  • Previous experience as an Automotive Technician or in a similar role is preferred but not mandatory.
  • Must possess a valid driver's license or obtain one within 30 days of hire.
  • Availability to work a minimum of five days a week, Monday through Friday.

TGK Automotive is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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