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Customer Service Representative

2 months ago

Rogers, Minnesota, United States HOM Furniture Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at HOM Furniture. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner
  • Maintain a clean and organized store environment, including the showroom, warehouse, and parking lot
  • Assist customers with product selection, answering questions, and providing product information
  • Process transactions, handle returns, and resolve customer complaints in a fair and timely manner
  • Work collaboratively with the sales team to achieve sales goals and objectives
  • Participate in visual merchandising and inventory management to ensure a visually appealing store environment
  • Perform other duties as assigned by management
Requirements
  • High school diploma or equivalent required
  • One to three months of related experience and/or training preferred
  • Fluent in English, both verbal and written
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong communication and interpersonal skills
  • Ability to lift up to 100 pounds and stand for long periods of time
Work Environment

The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service. The ideal candidate will be able to work effectively in a team environment, communicate clearly and effectively, and maintain a positive attitude in a fast-paced environment.