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Customer Service Representative

2 months ago

Rogers, Minnesota, United States Performance Foodservice Full time

Job Summary:

As a Customer Service Representative at Performance Foodservice, you will play a critical role in ensuring the satisfaction of our customers. Your primary responsibilities will include:

  • Assisting customers with orders and inquiries: Respond to customer calls, emails, and in-person visits to provide timely and accurate information regarding their orders and account status.
  • Maintaining accurate records of customer interactions: Document all customer interactions, including phone calls, emails, and in-person meetings, to ensure that customer information is up-to-date and accurate.
  • Resolving customer complaints in a professional manner: Listen to customer concerns, empathize with their issues, and work to resolve problems in a fair and timely manner.
  • Coordinating with warehouse and delivery teams: Collaborate with warehouse and delivery teams to ensure that customer orders are fulfilled accurately and on time.
  • Providing product information and recommendations: Offer customers product information and recommendations to help them make informed purchasing decisions.
  • Collaborating with sales team: Work closely with the sales team to increase customer satisfaction and retention.

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills: Ability to effectively communicate with customers, colleagues, and management.
  • Strong problem-solving skills: Ability to analyze problems and develop effective solutions.
  • Attention to detail: Ability to maintain accurate records and ensure that customer information is up-to-date.
  • Ability to work in a fast-paced environment: Ability to multitask and prioritize tasks in a fast-paced environment.