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Wellness Center Operations Manager

2 months ago

Addison, Texas, United States beem Light Sauna Full time

Are you passionate about enhancing health and wellness? We are seeking dynamic, enthusiastic, and authentic individuals who are dedicated to promoting well-being to join our team. If you are eager to assist others in improving their health and achieving their wellness objectives, then WE WANT TO CONNECT WITH YOU.

As the Wellness Center Operations Manager, you will need to be proactive, address challenges head-on, consistently seek solutions, and focus on possibilities rather than limitations.

Experience in sales, spa services, health/wellness sectors, or customer service is advantageous, but we are open to training the right individual. We provide a Competitive Salary + Commission + Complimentary Infrared Sauna Membership.

Key Responsibilities:

  • Support all staffing levels while collaborating with ownership to sustain and expand the business in alignment with its mission, vision, and values.
  • Staff Management: Oversee recruitment, onboarding, and management of all personnel, including coaching them in effective consultative selling techniques and addressing performance issues as necessary.
  • Sales and Membership Goals: Propel sales by organizing promotional events, executing community outreach initiatives, and cultivating a robust client base to meet company-defined KPIs for revenue and membership retention.
  • Operational Budgets and Efficiency: Effectively manage operational budgets, ensure cost efficiency, and meet or exceed all membership objectives while maintaining inventory, facilities, and cleanliness.
  • Member Engagement and Retention: Foster relationships with members and guests, greet them personally, and cultivate a vibrant, enjoyable, and engaged membership culture through contests, promotions, and events to retain members.
  • Communication and Leadership: Conduct regular staff meetings and one-on-ones, and maintain high visibility and positive interactions with guests to lead by example and promote a constructive work environment.
  • Engage with Members & Guests to cultivate relationships.
  • Greet Members by name and ensure they leave feeling rejuvenated.
  • Maintain a strong presence and positive engagement with guests at all times.
  • Retain members by adhering to Best Practices outlined in Training Guides.
  • Build a robust customer list to achieve company objectives.
  • Create a lively, enjoyable, and engaged membership culture through contests, promotions, and events.
  • Manage purchasing and inventory of studio supplies.

Additional Responsibilities:

● Encourage adherence to company policies and practices: Motivate employees to follow established protocols for member check-in, telephone inquiries, guest registration, cash handling, account management, customer care calls, membership changes, and cancellations.

● Maintain the highest level of customer service when making decisions related to clientele and through external communication cycles or automated marketing systems.

● Ensure all operations within the facility, including but not limited to:

restrooms, showers, and storage areas, meet quality standards.

Success Traits for This Role:

● Ability to understand and perform the roles of each staff member in the studio.

● Positive attitude; willing to go the extra mile for employees and members.

● Genuine desire to assist individuals in achieving their goals in the health and wellness sector.

● Detail-oriented and efficient in multitasking and planning effective daily and weekly schedules.

● Strong interpersonal and communication skills; capable of collaborating effectively and setting clear expectations through constructive feedback.

● Passionate leadership and management abilities; willing to engage in difficult conversations professionally.

● Strong work ethic and commitment to continuous skill enhancement through additional training resources.

Physical Requirements:

● Must be able to tolerate high temperatures above 135 degrees for brief periods.

● Must be able to stand for extended durations.

● Must be able to lift up to 25 pounds.

● Must be able to demonstrate the saunas to members, which involves entering and exiting the sauna and reaching overhead to adjust settings.

● Must be able to bend, kneel, and squat to access and adjust the saunas as required.

Why Join the beem Team?

beem Light Sauna offers innovative light therapy solutions as the ideal essential-care option. We provide competitive compensation along with exceptional benefits and perks, including:

● Complimentary sauna sessions.

● Casual fitness dress code.

● Collaborative and passionate work environment.

● Opportunities for team building and professional development events.