Customer Service Partner

2 months ago


Southaven, Mississippi, United States Newk's Eatery Full time

Job Summary:

The Front of House Hourly Partner is a key member of our team at Newk's Eatery, responsible for delivering exceptional customer experiences and contributing to the success of our restaurant. We're looking for a motivated and customer-focused individual to join our team and help us achieve our goals.

Key Responsibilities:

  • Guest Experience: Ensure that all guests receive a positive and memorable dining experience, exceeding their expectations and building loyalty to our brand.
  • Team Collaboration: Work closely with the restaurant team to achieve planned sales and operational goals, maintaining a high level of communication and teamwork.
  • Operational Excellence: Perform all responsibilities and tasks of the position according to Newk's standards, policies, and procedures for operational excellence, ensuring a safe and respectful work environment.
  • Brand Protection: Help protect the Newk's brand by maintaining a sanitary, safe, respectful, efficient, and high-quality work environment, effectively managing operational and product costs.

Requirements:

  • Excellent Communication Skills: Possess excellent communication and guest service skills, with the ability to effectively interact with guests, team members, and management.
  • Education and Experience: High school diploma preferred, with at least six months of restaurant service experience or other customer service industries.
  • Technical Skills: Knowledge of a Point of Sale System (preferably Aloha) and ability to learn and adapt to new systems and procedures.

Benefits:

  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Health, dental, vision, and life benefits available after meeting eligibility requirements, as well as 401K participation with company match.

What We Offer:

Newk's Eatery offers a dynamic and supportive work environment, with opportunities for growth and development. As a Front of House Hourly Partner, you will be part of a team that is passionate about delivering exceptional customer experiences and building a loyal customer base.



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