Customer Service Supervisor

1 week ago

Southaven, Mississippi, United States MAPCO Full time
Customer Service Leader Position Overview:

As a Customer Service Leader at MAPCO, you will play a pivotal role in ensuring that our customer service standards are met and exceeded. Your responsibilities will include:

  • Upholding the company's customer service benchmarks.
  • Implementing cash control policies and procedures effectively.
  • Complying with all relevant laws and regulations related to government-regulated products and services.
  • Following health department safety protocols for food handling and preparation.
  • Conducting thorough cleaning of the store's interior and exterior to meet company standards.
  • Managing product stock and rotation, including items in coolers and freezers.
  • Completing required training and achieving minimum performance standards.
  • Adhering to the company's code of conduct and ethical guidelines.
  • Inspiring sales associates to enhance store sales and profitability through effective selling techniques.
  • Assisting the store manager in the recruitment, development, and training of staff to align with company expectations.
  • Performing additional tasks as assigned.

Key Competencies:

Time Management:
  • Utilize time effectively and efficiently.
  • Focus on priority tasks while managing a diverse range of activities.
  • Achieve more in less time compared to peers.
Action Orientation:
  • Embrace hard work and seize opportunities proactively.
  • Act decisively with minimal planning.
Customer Focus:
  • Prioritize customer needs and strive to meet their expectations.
  • Gather firsthand customer feedback to drive improvements in products and services.
Determination:
  • Approach tasks with energy and a strong desire to complete them.
  • Persist in the face of challenges and setbacks.

Essential Functions:

  • Standing/Walking: 50%
  • Lifting: Up to 40 pounds: 10%
  • Bending: 10%
  • Sitting: 10%
  • Squatting/Stooping: 5%
  • Climbing: 5%
  • Reaching: 10%
  • Ability to thrive in a fast-paced environment requiring prolonged periods on your feet.

Travel Requirements: 0 overnight stays per year
Handling Hazardous Materials: 5%

Qualifications and Experience:

  • Previous customer service experience preferred.
  • Ability to manage multiple tasks simultaneously.
  • Proficient in reading, understanding, and speaking English at an eighth-grade level.
  • Basic math skills are essential.
  • Familiarity with basic computer and point-of-sale systems.

MAPCO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Disabled/Veterans.

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