Technical Support Specialist

4 days ago


Los Angeles, California, United States United Software Group Full time

Job Summary:

United Software Group is seeking a Technical Support Specialist to provide assistance to end-users on various technical issues. The ideal candidate will have excellent communication skills, be able to work in a team environment, and have a strong understanding of technical concepts.

Key Responsibilities:

  • Respond to telephone calls, email, and personnel requests for technical support.
  • Identify, research, and resolve technical problems.
  • Document, track, and monitor problems to ensure timely resolution.
  • Answer call center phones in a friendly, helpful, and professional manner.
  • Open a ticket for support and provide that support once trained.

Requirements:

  • Associate degree in a related area or equivalent experience.
  • Excellent communication and customer service skills.
  • Ability to work in a team environment.
  • Strong understanding of technical concepts.

Preferred Qualifications:

  • Service Now experience.
  • Adobe Acrobat knowledge.
  • Active Directory skills.

What We Offer:

United Software Group offers a dynamic work environment, opportunities for growth and development, and a competitive salary and benefits package.



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