Technical Support Specialist
1 week ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Kaiser Permanente. As a Technical Support Specialist, you will be responsible for providing first and second-level support to resolve problems with products and applications, performing setup and maintenance of computer systems, and interacting with third-party hardware and/or software vendors.
Key Responsibilities
- Provide first and second-level support to resolve problems with products and applications
- Perform setup and maintenance of computer systems
- Interact with third-party hardware and/or software vendors
- Follow and support the development of standard operating procedures
- Support tracking and documentation of details of problems, status of service requests, and resolutions
- Support efforts to meet key performance indicators (e.g., performance, availability, capacity)
Requirements
Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care, or related field OR Minimum two (2) years IT experience in a support or operations environment.
Work Environment
This position is located at the Parsons West Annex - Proj Mgmt-Service Area Support department and requires frequent travel in the LA Metro area and periodic travel to other SCAL locations.
Benefits
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.
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