Technical Support Specialist

4 weeks ago


Los Angeles, California, United States Themisfits Full time

The Misfits Media Company is seeking a skilled and detail-oriented Technical Support Specialist to join our team. In this critical role, you will be the first point of contact for users needing technical support and assistance. Your primary responsibilities will include troubleshooting and resolving hardware and software issues, guiding users through problem-solving steps, and ensuring timely and effective solutions. With a customer-focused attitude, you will develop strong relationships with employees across the organization, ensuring they have the tools and support necessary to work efficiently. This position provides an exciting opportunity to contribute your technical expertise in a collaborative and innovative environment.

Key Responsibilities:
  • Provide first-level technical support to users via phone, email, and in-person.
  • Diagnose and resolve hardware and software issues for desktops, laptops, and mobile devices.
  • Document support requests and maintain accurate records of incidents and resolutions.
  • Install, configure, and maintain software applications and operating systems.
  • Assist in the onboarding of new employees with IT setup and training.
  • Work collaboratively with the IT team to escalate complex issues as necessary.
  • Stay updated on the latest technology trends and recommend improvements to enhance efficiency.


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