Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Intelliswift. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their technology needs are met with speed and accuracy.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Install and configure computer hardware and software
- Maintain and update support information and actions in the Tech Ticketing system
- Follow standard procedures and written instructions to repair faults or set up computer systems
- Support the roll-out of new applications, tools, and services
Requirements:
- Minimum 2 years of technical support experience
- Excellent communication and interpersonal skills
- Ability to work effectively across all levels of the organization
- Strong analytical and technical problem-solving skills
- Expert knowledge of Microsoft Office Suite and PC/Laptop hardware troubleshooting
- Familiarity with installing and supporting various third-party software
- Working knowledge of ServiceNow
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive work environment
- Professional development and growth opportunities
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].
Equal Employment Opportunity:
Intelliswift is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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