Technical Support Specialist
2 weeks ago
This is a full-time position with the Lac du Flambeau Business Development Corporation. The Technical Support Specialist will be responsible for providing technical support and maintenance for the corporation's IT infrastructure, including databases, networks, and computer systems.
Key Responsibilities:- Provide technical support and maintenance for the corporation's IT infrastructure, including databases, networks, and computer systems.
- Configure, troubleshoot, and maintain computer hardware and software, including Windows 10, Windows Server 2016, 2019, 2022, Microsoft Office365, and corporate antivirus.
- Support and maintain databases and information systems for the Business Development Corporation.
- Support Voice over IP (VOIP) telephone system.
- Assist with research and purchase of equipment and software for the department.
- Communicate with other departments to report and resolve software, hardware, and operations problems.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Works toward achieving I.T. systems security certifications, where applicable.
- All other duties as assigned.
- Must have prior experience with configuring, troubleshooting computer hardware and software.
- Must have experience with Windows 10, Windows Server 2016, 2019, 2022, Microsoft Office365, and corporate antivirus.
- Must have experience with databases and information systems.
- Must have experience with Voice over IP (VOIP) telephone system.
- Must have experience with research and purchase of equipment and software.
- Must have experience with communication with other departments.
- Must have experience with training and development.
- Must have experience with I.T. systems security certifications.
- 5 to 7 years' experience working in an Information Technology-related environment.
This job operates in a professional office environment. The employee is regularly required to talk and hear. Due to the nature of the work, exposure to electrical systems will occur. Standing, sitting, walking, bending, and being able to lift 50 pounds safely is required. And the ability to work on a ladder at a height of 10 feet is required.
Travel:Little to no travel is expected for this position.
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