Sales Operations Manager

4 weeks ago

Bodega Bay, California, United States Abnormal Security Full time
Job Overview

We are seeking a highly skilled Sales Operations Manager to join our team at Abnormal Security. As a key member of our sales operations team, you will be responsible for supporting and enhancing forecasting processes, measuring team performance and productivity, and providing ad-hoc reporting needs.

Key Responsibilities
  • Partner with Regional Sales Directors to support and enhance forecasting processes, measure team performance and productivity, and support ad-hoc reporting needs.
  • Develop and maintain sales Key Performance Indicators (KPIs) and support the rhythm of the business through weekly, monthly and quarterly reporting.
  • Own operational workstream with general direction from sales leadership.
  • Collaborate cross-functionally and act as the SME for escalations for key issues such as quoting, pricing, process, and deal management.
  • Help manage pipeline, weekly forecasting, QBRs/business intelligence/analytics, and overall operational projects.
  • Collect feedback from sales to improve the current Salesforce org for scalability in function, accuracy and reporting needs.
  • In coordination with sales leadership to drive territory planning, account segmentation, and provide optimal and equitable territories for account executives.
  • Provide comprehensive sales operational training and support, including but not limited to Salesforce best practices, Quoting (CPQ), Prospecting (ZoomInfo; Sales Navigator), and Sales Engagement).
  • Maintain a high level of sales data integrity and upkeep, managing Salesforce records with multiple data sources. Ensure account and opportunity ownership/alignment, accuracy and coverage.
  • Own Sales Support channels responding to adhoc support requests revolving around data hygiene, quoting, sales process, and tools.
  • Champion our Sales Team and work closely with cross-functional teams, including but not limited to Marketing, Sales Operations, and IT, in driving scalability and efficiency into our sales processes.
Requirements
  • Minimum of 5-8+ years of experience in a Sales Operations, Sales Support, or Analyst role preferably in SaaS or Cybersecurity.
  • Must have knowledge and experience with complex dashboards & reports, custom report types, calculated fields, and an understanding of workflows.
  • The ability to own and manage projects in alignment with business needs.
  • Exceptional quantitative and MS Excel/Google Sheets skills (i.e. sumifs, index/match and vlookup, table formulas, pivot tables, etc.).
  • Background with Sales Systems, specifically , but also Salesforce CPQ, ZoomInfo, Maps, Clearbit, UserGems, Sales Navigator,.
  • Strength in researching, understanding, distilling and communicating complex business issues, ideas and analyzing business impact.
  • Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done.
  • Enjoys working with numbers, and taking an analytical approach to solving problems.

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