Customer Service Representative
4 weeks ago
Are you a strong multi-tasker looking for a challenging role in customer service? We are seeking a skilled Dispatcher to join our team at ARS-Rescue Rooter. As a Dispatcher, you will be responsible for answering customer calls, scheduling appointments, and dispatching technicians to daily jobs. If you have excellent organizational skills, a strong degree of self-motivation, and the ability to thrive in a fast-paced environment, we encourage you to apply.
Responsibilities:
- Answer customer calls and schedule appointments
- Dispatch technicians to daily jobs
- Enter customer data into a computer
- Provide feedback to customers regarding service queries
- Make outbound calls to customers to schedule appointments for maintenance agreements
Qualifications:
- One or more years of experience as a dispatcher and/or customer service related role
- Ability to thrive in a fast-paced environment
- Strong degree of self-motivation
- Excellent organizational skills
- Demonstrated listening, written/verbal communication, and interpersonal skills
- Proven ability to meet and exceed set goals
- Experience gathering customer information and keying it into a computer
- High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
- Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
- Knowledge of the local geographic territory
- Willingness and ability to work evenings and weekends
Benefits:
- Competitive pay
- Comprehensive paid training
- Medical, dental, vision, and prescription plans
- Paid time off and holidays
- 401(k) with company match
- Healthcare flexible spending account (HFSA)
ARS-Rescue Rooter is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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