Personal Lines Insurance Customer Service Representative

2 days ago

Seminole, Florida, United States Brown Insurance Services Full time
Job Summary

Brown Insurance Services is seeking a highly skilled and customer-focused Personal Lines Customer Service Representative to join our team. As a Personal Lines Customer Service Representative, you will be responsible for providing exceptional service and support to clients, ensuring their insurance needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Serve as the primary point of contact for personal lines insurance, responding to client inquiries with professionalism and empathy.
  • Process policy changes, additions, and cancellations to meet clients' evolving coverage needs.
  • Assist clients with insurance policy renewals and rewrites, providing guidance on coverage options and risk management strategies.
  • Obtain quotes and coverage options for new policies and policy amendments based on client needs.
  • Review policies with clients, ensuring they understand their coverage and any changes.
  • Handle policy cancellations and reinstatements, following company guidelines and regulations.
  • Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed.
  • Maintain accurate data entry in our management system.
  • Educate clients on various personal insurance products, coverage options, and risk management strategies.
  • Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery.
Requirements
  • High school diploma or equivalent.
  • Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry.
  • Thorough understanding of personal insurance products, including auto, home, renters, umbrella, and personal liability insurance.
  • Familiarity with insurance policy terms, coverage types, and industry regulations.
  • Strong communication and problem-solving skills, with the ability to address client concerns with empathy and professionalism.
  • Detail-oriented with exceptional organizational and time-management abilities.
  • Proficient computer skills, including experience with agency management systems and Microsoft Office Suite.
  • Ability to multitask and manage multiple priorities.
  • Active 4-40, 20-44, 2-20 License.
  • Prior experience preferred.
Benefits
  • Competitive salary range: $50,000 - $55,000 based on experience and license.
  • Competitive commission structure.
  • Bonus plan.
  • PTO included.
  • Health insurance - employer pays majority for the primary insured.
  • Dental/Vision/Aflac available - employee cost.
  • 401k after 12 months - employer 4% match.

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