Customer Support Representative

7 hours ago


Austin, Texas, United States Shift Robotics Full time
Job Overview

At Shift Robotics, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer service and support for our products.

Key Responsibilities
  • Provide timely and effective assistance to customers via phone, email, and chat to resolve inquiries and issues.
  • Maintain a deep understanding of our products and services to offer accurate information to customers.
  • Assist customers with order processing, product information, and account management.
  • Manage and process returns, warranty claims, and repairs efficiently, ensuring customer satisfaction.
  • Collaborate with the logistics team to coordinate shipping, tracking, and delivery status for orders and warranty returns.
  • Maintain clear and organized records of customer interactions and issues using our CRM system.
  • Identify trends in customer inquiries and provide feedback to improve product design, documentation, and customer experience.
  • Work closely with the Sales and Marketing teams to support marketing campaigns, promotions, and product launches.
  • Provide ongoing feedback and recommendations to improve customer support processes and procedures.
Requirements
  • High school diploma required; bachelor's degree in a related field preferred.
  • 2+ years of customer support experience.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-centric approach to service.
  • Familiarity with CRM software and ticketing systems.
  • Detail-oriented, organized, and able to manage multiple tasks efficiently.
  • Proficiency in Microsoft Office and Google Workspace tools.
  • Desire to learn about and support our mission to make urban environments more accessible and sustainable.
  • Ability to work collaboratively within a team and independently when needed.
  • Previous experience in the tech industry is a plus.
What We Offer
  • Competitive salary.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Flexible working hours.
  • Opportunities for professional growth and development.
  • A dynamic, inclusive, and innovative work environment.


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