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Customer Support Representative

2 months ago

Austin, Texas, United States Inkspirenize Full time
Position: Call Center Customer Service Assistant
Company: Inkspirenize
Department: Customer Service
Reports To: Call Center Supervisor
Employment Type: Full-Time
Job Overview:

We are looking for a dedicated and service-oriented individual to fill the role of Call Center Customer Service Assistant. In this position, you will serve as the primary contact for our clients, delivering outstanding service and efficiently addressing inquiries. You will manage a significant volume of incoming and outgoing calls, ensuring that customer concerns are handled swiftly and professionally.
Key Responsibilities:
  • Customer Engagement: Respond to incoming calls from clients, providing support for inquiries, complaints, and technical assistance.
  • Issue Resolution: Address customer challenges by understanding their concerns, identifying the root cause, and offering the most suitable solutions.
  • Record Keeping: Meticulously document all customer interactions and transactions, capturing details of inquiries, complaints, and actions taken.
  • Follow-Up: Perform follow-up communications to confirm that customer issues have been resolved satisfactorily.
  • Teamwork: Collaborate with colleagues and other departments to address complex customer issues and enhance service quality.
  • Regulatory Compliance: Ensure adherence to all company policies, procedures, and legal standards, including data protection and privacy regulations.
Qualifications:
  • High school diploma or equivalent; additional education or certifications in customer service or related fields is advantageous.
  • Exceptional communication skills, both spoken and written.
  • Strong analytical skills and attention to detail.
  • Ability to manage challenging customer interactions with patience and professionalism.
  • Proficient in utilizing computers and relevant software applications.