Ambulatory Patient Services Representative I
2 weeks ago
We are currently looking for an Ambulatory Patient Services Representative I to become a part of our dynamic team. This role is designed to provide essential support in a fast-paced environment, primarily focusing on front desk operations.
Position Objective:
The primary aim of this position is to ensure a positive and welcoming experience for patients and their families. The key responsibilities include:
- Exceeding patient expectations in relation to front desk operations.
- Communicating professionally and positively with patients, healthcare providers, and team members.
- Supporting team efforts to achieve overall registration quality goals.
This role involves managing a high volume of patient interactions and requires flexibility in scheduling, including afternoon, evening, and weekend shifts.
Key Responsibilities:
- Greet patients and visitors warmly, adhering to established service standards.
- Assist patients and guests with navigation throughout the facility.
- Utilize electronic health records efficiently for various functions, including patient check-in and registration.
- Handle financial transactions, including co-payments and outstanding balances, with accuracy.
- Maintain cleanliness and organization of personal workspace and waiting areas.
- Support clinic efficiency by managing patient check-out and scheduling for specialty departments.
- Address special patient needs as requested and manage communication through the Clerical Pool In-basket.
- Assist with the processing of time-sensitive patient documentation.
- Perform additional duties as assigned.
Qualifications:
Minimum Requirements:
- High School Diploma or equivalent.
- At least one year of experience in a related field or six months of front desk experience.
- One year of customer service experience.
Preferred Qualifications:
- Ability to work effectively with individuals from diverse backgrounds.
- Experience in a fast-paced, changing environment.
- Strong prioritization skills and ability to manage shifting priorities.
- Consistent achievement of quality and productivity standards.
- Familiarity with organizational policies and procedures.
- Proficiency in basic computer applications, including Microsoft Office.
- Ability to work both independently and collaboratively.
Knowledge, Skills, and Abilities:
- Previous experience in a healthcare setting is advantageous.
- Associate Degree in Healthcare or Business is preferred, or two years of customer service experience in a similar environment.
- Certification from relevant healthcare organizations is a plus.
- Experience with Electronic Health Records (EHR) is preferred.
- Understanding of medical terminology and insurance requirements.
- Bilingual skills in English and another language are beneficial but not required.
Company Overview:
Hennepin County Medical Center is committed to providing equal employment opportunities and connecting talented individuals with meaningful career paths in healthcare. We value diversity and strive to create an inclusive environment for all employees.
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