Patient Services Coordinator Ambulatory II

2 months ago

Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY
We are currently seeking a PSC Ambulatory II-BOH to join our Kidney Center team. This full-time role will primarily work on-site (SHIFT: Days).

Purpose of this Position: The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES

  • All duties as defined in Patient Service Coordinator Ambulatory I role
  • Lead and support change and process improvement initiatives for the Front of House team
  • Work with leadership to uphold standard process workflows and provide feedback as needed
  • Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
  • Provide scheduling support using knowledge of clinical specialties including:
    • More complex scheduling that often requires multiple appointments with different providers
    • In-room scheduling
  • Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.
  • Assist with mentoring and onboarding of new staff, provide direction
  • Promotes the organization and assists in maintaining clinic efficiency
  • Coordinates obtaining and maintaining designated supplies and inventory for the clinic
  • Complete standard work observations and communicate findings to Clinical leadership
  • Leads and functions as the Subject Matter Expert (SME) in assigned areas
  • Assist with facilitation daily huddles
  • Perform other duties as assigned

QUALIFICATIONS
Minimum Qualifications:

  • High School Diploma or equivalent
  • A minimum of 1 year of Front of House experience or experience in related field

Preferred Qualifications:

  • Certification from
    • HFMA OR
    • NAHAM OR
    • HBI Patient Access Certification
  • Solid understanding or medical terminology
  • Solid understanding of payer/insurance plans
  • Previous lead experience or demonstration of
  • 2 years of Front of House experience

Knowledge/ Skills/ Abilities:

  • Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
  • Ability to work in a fast-paced, continually changing environment
  • Ability to respond appropriately to shifting priorities
  • Ability to prioritize work assignments
  • Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
  • Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations
  • Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
  • Float pool positions require the ability to travel between sites in an expeditious manner
  • Demonstrates knowledge and understanding of organizational policies and procedures
  • Ability to lead others in their daily work following standard processes
  • Ability to assist with onboarding new employees providing them with the tools they need to be successful

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: Kidney CenterPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Job Posting: Jul

EEO/Disability/Veteran employer.

  • Patient Service Coordinator Ambulatory II

    3 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Patient Services Coordinator Ambulatory I

    2 months ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Patient Access Coordinator II

    5 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Position OverviewAs a key member of the Revenue Cycle Management team, the Patient Access Specialist II plays a crucial role in establishing a welcoming environment for all patients and their families. This position is dedicated to ensuring that every interaction reflects the values and standards of Fairview Health Services.Key ResponsibilitiesFacilitate a...

  • Patient Services Coordinator Ambulatory I

    2 months ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Patient Services Representative II

    5 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Position OverviewAs a vital member of the Revenue Cycle Management team, the Patient Access Specialist II plays a crucial role in establishing a welcoming atmosphere for all individuals interacting with Fairview Health Services.Key ResponsibilitiesFirst Impressions: Ensure that every patient and family member receives a warm and professional...

  • Ambulatory Patient Services Representative

    5 days ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Job Overview - Ambulatory Patient Services RepresentativeHennepin Healthcare is a comprehensive healthcare system that encompasses a renowned Level I Adult Trauma Center and Level I Pediatric Trauma Center, along with a network of primary care clinics throughout the region.This extensive healthcare framework includes a 473-bed academic medical facility, a...

  • Ambulatory Patient Services Representative I

    6 days ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Job Overview - Ambulatory Patient Services Representative IWe are currently looking for an Ambulatory Patient Services Representative I to become a part of our dynamic team. This role is designed to provide essential support in a fast-paced environment, primarily focusing on front desk operations.Position Objective:The primary aim of this position is to...

  • Patient Service Coordinator

    2 days ago

    Minneapolis, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is a leading pediatric health system dedicated to providing exceptional care to children from before birth through young adulthood in the Upper Midwest. With a focus on diverse healthcare leadership and excellence, Children's Minnesota is committed to promoting diversity, equity, and inclusion.Job Title: Patient...

  • Patient Services Coordinator

    2 days ago

    Minneapolis, Minnesota, United States Healthcare Management Resources Full time

    Job OverviewSalary: $18-$21 DOEHealthcare Management Resources is currently in search of a dedicated full-time Care Coordinator to enhance our operations.Essential Qualifications:Experience in a medical reception roleExceptional interpersonal, organizational, and customer service abilitiesProficient computer skills with knowledge of electronic health...

  • Patient Services Coordinator

    4 hours ago

    Minneapolis, Minnesota, United States Healthcare Management Resources Full time

    Job OverviewSalary: $18-$21 DOEHealthcare Management Resources is seeking a dedicated full-time Care Coordinator to enhance our patient experience.Essential Qualifications:Experience in a medical reception roleOutstanding interpersonal, organizational, and customer service abilitiesProficient computer skills with knowledge of electronic medical...

  • Healthcare Patient Coordination Specialist

    5 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    OverviewAre you a skilled nursing professional? Fairview Health Services is seeking a dedicated individual to join our exceptional team. This position is part-time, offering a 0.80FTE (64 hours/2 weeks) schedule on day shifts with a rotation every 6th weekend. This Healthcare Patient Coordination Specialist is responsible for delivering comprehensive care...

  • Patient Care Coordination Specialist

    5 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    OverviewAre you a seasoned nursing professional? At Fairview Health Services, we are seeking a dedicated individual for a casual role that requires two weekend shifts per month and one holiday per year. The Patient Care Management Coordinator is responsible for delivering comprehensive care coordination for assigned patients. This role involves assessing the...

  • Healthcare Patient Coordination Specialist

    6 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Overview:Fairview Health Services is seeking a dedicated and skilled nurse to become part of our exceptional team. This position is a 0.80FTE (64 hours/2 weeks) role on the day shift, including an every 6th weekend rotation and one holiday per year.Role Summary:This Healthcare Patient Coordination Specialist is responsible for delivering comprehensive care...

  • Patient Care Coordination Specialist

    5 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    OverviewAre you a seasoned nursing professional? Fairview Health Services is seeking a dedicated individual for a casual role that includes a commitment of two weekend shifts per month and one holiday per year. The Patient Care Management Coordinator is responsible for the comprehensive coordination of patient care as assigned. This role involves assessing...

  • Patient Services Coordinator Lead

    3 days ago

    Minneapolis, Minnesota, United States TEKsystems Full time

    Position Overview:The Patient Services Coordinator Lead plays a crucial role in delivering exceptional service to patients and visitors while overseeing front desk personnel across various locations. Key responsibilities include managing patient registration and checkout processes, ensuring the accuracy of patient information and insurance details, and...

  • Healthcare Patient Coordination Specialist

    5 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Position OverviewAre you a skilled nursing professional? Fairview Health Services is seeking a dedicated individual to join our exceptional team. This role is designed for a 0.80FTE (64 hours/2 weeks) on the day shift, including an every 6th weekend rotation and one holiday per year.The Healthcare Patient Coordination Specialist is responsible for the...

  • Patient Service Coordinator

    2 months ago

    Minneapolis, Minnesota, United States Children's Minnesota Full time

    About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the...

  • Healthcare Services Coordinator

    5 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Position Overview:As a vital member of Fairview Health Services, the Patient Services Coordinator (PSC) plays an essential role in ensuring smooth operations within our healthcare environment. The PSC is responsible for a variety of tasks throughout the day, including managing phone communications, coordinating patient appointments, and performing clerical...

  • Patient Services Coordinator, Emergency Department

    3 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Patient Services Coordinator, Surgical Admissions

    3 months ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...