Senior Employee Relations Specialist

3 weeks ago

Tampa, Florida, United States US Tech Solutions Full time
Job Title: Senior Employee Relations Specialist

Job Summary:
US Tech Solutions is seeking a highly skilled Senior Employee Relations Specialist to join our team. As a key member of our HR department, you will be responsible for managing Employee Relations and Labor Relations cases for designated workforce groups and providing guidance to management on complex employment policy interpretation, workforce grievances, and discipline.

Key Responsibilities:
• Manage Employee Relations and Labor Relations cases to ensure appropriate resolution of service requests within defined time periods, levels of accuracy, and quality standards.
• Develop and manage investigation plans to identify policy violations and evaluate findings to ensure appropriate actions are consistently administered.
• Assist with the development of performance improvement plans and corrective action steps, reviewing to determine if suitable, reasonable, measurable, and actionable.
• Deliver ER/LR training to employees and management to ensure compliance with company policies and procedures.
• Support acquisitions and divestitures initiatives, manage and support job eliminations, and handle requests from the client legal team for gathering information for responding to legal claims, attorney letters, agency charges, and lawsuits related to ER cases.
• Communicate and interact effectively with customers and team members, developing credibility and trust relationships with customers, supervisors, and team members.
• Investigate issue areas and determine methods of mitigation to resolve problems within acceptable time frames, routing or escalating inquiries as appropriate to achieve effective and timely resolution.
• Comply with documentation and retention guidelines and support ER/LR projects, such as reduction in force (RIF) or reorganizations.

Requirements:
• Minimum 6 years' experience in HR with a concentration of 2 years' experience in Employee or Labor Relations, researching, investigating, and addressing employee misconduct and below job performance standards, providing guidance to management.
• Knowledge of U.S., Puerto Rico, or Canadian employment law.
• Demonstrates customer orientation and excellent customer service skills, strong organization skills, attention to detail, and follow-through to resolve any outstanding issues.
• Strong written and verbal communication skills, managing internal communications and external/client communications with detailed support and assistance.
• Demonstrated understanding of how work and local activities integrate with other HR functional work and in alignment with HR standards.
• Discretion, professionalism, confidentiality, and judgment, excellent telephone manner with clear, concise, and professional communication skills, ability to accurately collect information to understand and assess the clients' needs and situation, and trusted to secure and maintain confidential information.

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