Employee Relations and Labor Relations Specialist

3 weeks ago

Tampa, Florida, United States Mindlance Full time
Job Summary

The Senior Specialist, Employee and Labor Relations is responsible for managing Employee Relations and Labor Relations cases for designated workforce groups and may assist ER/LR Managers in specific Employee Relations and Labor Relations activities. This role involves managing Employee Relations and Labor Relations, including assistance with complex employment policy interpretation, workforce grievances, advice of management on discipline, coaching and training managers and employees, and driving adherence to standards.

Key Responsibilities

• Respond to Employee Relations and Labor Relations requests from customers and execute on key tasks and activities in accordance with defined procedures and guidelines

• Develop and manage investigation plans

• Identify relevant policies, agreements, and practices to determine whether violations of policies or practices occurred

• Assist with the development of performance improvement plans and corrective action steps; review to determine if suitable, reasonable, measurable, and actionable

• Deliver ER/LR training
• Support acquisitions and divestitures initiatives

• Manage and support job eliminations

• Handle requests from client legal teams for gathering information for responding to legal claims, attorney letters, agency charges, lawsuits, etc., related to ER cases

• Communicate and interact effectively with customers and team members; develop credibility and trust relationships with customers, supervisors, and team members

• Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable time frames, routing or escalating inquiries as appropriate in order to achieve effective and timely resolution

• Comply with documentation and retention guidelines

• Support ER/LR projects, such as reduction in force (RIF) or reorganizations

• Identify areas for improvement on daily operational processes and implement these initiatives by highlighting and discussing key changes/improvement programs with the Employee Relations leader

• Prepare written reports and communications applicable to assigned work.

Qualifications

• Minimum 6 years' experience in HR experience with a concentration of 2 years' experience in Employee or Labor Relations, experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management

• Knowledge of U.S., Puerto Rico, or Canadian employment law

• Demonstrates customer orientation and excellent customer service skills

• Strong organization skills, attention to detail, and follow-through to resolve any outstanding issues

• Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance

• Demonstrated understanding of how work and local activities integrate with other HR functional work and in alignment with HR standards

• Discretion, professionalism, confidentiality, and judgment

• Excellent telephone manner with clear, concise, and professional communication skills

• Ability to accurately collect information in order to understand and assess the clients' needs and situation

• Will be trusted to secure and maintain confidential information

EEO

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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