Senior Administrative Coordinator

POSITION OVERVIEW

Job Title: Executive Virtual Assistant

Job Type: Full Time, Permanent

Shift: Friday - Tuesday

Hours: Nights and Weekends

Friday, Monday & Tuesday (8pm - 4am SAST) Saturday & Sunday (4pm - 2am SAST)

MCI is a premier Business Process Outsourcing (BPO) organization dedicated to providing customized solutions that cater to the varied requirements of our clientele. With a strong emphasis on quality and innovation, we have positioned ourselves as a reliable ally in the sector.

We are in search of a meticulous, well-organized, and detail-oriented Executive Virtual Assistant to enhance our operational efficiency. In this role, you will undertake a range of high-level administrative functions and assist our senior management team. Key responsibilities include managing executive schedules, coordinating travel plans, and preparing financial reports.

The ideal candidate will possess exceptional organizational skills, effective time management abilities, and the capacity to operate independently. Your contributions will be vital in ensuring the smooth functioning of our business by delivering personalized and prompt support to our executive members.

To qualify for this position, candidates must complete a comprehensive application on our company careers page, which includes all screening questions and a brief pre-employment assessment.

POSITION RESPONSIBILITIES

Key Responsibilities:

Administrative Duties: Overseeing executive correspondence, scheduling appointments, providing timely notifications, and managing travel logistics to facilitate uninterrupted daily operations. Calendar Coordination: Developing and maintaining comprehensive schedules of events, appointments, and tasks to ensure effective time management and prioritization. Research Activities: Conducting in-depth online research to support various initiatives and decision-making processes, delivering accurate and pertinent information. Documentation: Preparing and maintaining precise records, compiling and distributing detailed reports, and managing other documentation tasks as required. Event Planning and Travel Coordination: Organizing and coordinating events, as well as overseeing travel arrangements, including booking flights, accommodations, and transportation.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We encourage all motivated and confident applicants to consider this opportunity. Ideal candidates are those who are highly driven and committed.

Diploma in Office Administration or a Secretarial Diploma Proven experience as an Executive Assistant, Virtual Assistant, or in a comparable role. Familiarity with the telecommunications sector, including knowledge of FCC regulations, data privacy laws, and cybersecurity matters. Proficiency in legal research databases, document management systems, and potentially experience with telecommunications-specific software or compliance tools. Strong analytical skills, attention to detail, effective communication abilities, and the capacity to work under tight deadlines. Experience in international travel booking and arrangements. Excellent organizational and time management skills. Proficiency in Microsoft Office Suite, Google Workspace, and other relevant software. Ability to work autonomously and manage confidential information with discretion. Strong research capabilities and attention to detail. Flexibility to adapt to changing priorities and schedules. Must have a wired, high-speed internet connection (Download speed of 20 Mbps+)

CONDITIONS OF EMPLOYMENT

Must be authorized to work in the country where the job is based. Must be willing to undergo a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

Standard starting compensation is commensurate with experience. Yearly reviews are conducted based on tenure and performance.

PHYSICAL REQUIREMENTS

This position operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for extended periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in various locations.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

---