High-Level Administrative Support Professional

Job Type: Full Time, Permanent

Shift: Friday - Tuesday

Hours: Nights and Weekends

Friday, Monday & Tuesday (8pm - 4am SAST) Saturday & Sunday (4pm - 2am SAST)

Job Overview:

MCI, LC is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Job Responsibilities:

• Administrative Support: Provide high-level administrative support to senior-level managers, including managing calendars, making travel arrangements, and preparing expense reports.
• Calendar Management: Create and maintain detailed schedules of events, appointments, and tasks, ensuring optimal time management and prioritization.
• Research and Analysis: Conduct thorough online research to support various projects and decision-making processes, providing accurate and relevant information.
• Writing and Documentation: Write and maintain accurate records, compile and distribute comprehensive reports, and handle other documentation tasks as needed.
• Event Planning and Travel Arrangements: Plan and coordinate events, as well as manage travel logistics, including booking flights, accommodations, and transportation.

Requirements:

• Education: Diploma in Office Administration or a Secretarial Diploma
• Experience: Proven experience as an Executive Assistant, Virtual Assistant, or in a similar role.
• Industry Knowledge: Experience in the telecommunications industry, including understanding FCC regulations, data privacy laws, and cybersecurity issues.
• Technical Skills: Proficiency in legal research databases, document management systems, and possibly experience with telecommunications-specific software or compliance tools.
• Soft Skills: Strong analytical skills, attention to detail, effective communication abilities, and the capacity to work under tight deadlines.
• Travel Experience: Must have experience in booking travel and making travel arrangements internationally.
• Organizational Skills: Strong organizational and time management abilities.
• Software Proficiency: Proficiency in Microsoft Office Suite, Google Workspace, and other relevant software.
• Confidentiality: Ability to work independently and handle confidential information with discretion.
• Research Skills: Strong research skills and attention to detail.
• Adaptability: Flexibility to adapt to changing priorities and schedules.
• Internet Connection: Have a wired, high-speed internet connection (Download speed of 20 Mbps+)

Conditions of Employment:

• Authorization: Must be authorized to work in the country where the job is based.
• Background Check: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Drug Screening: Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details:

Salary: Standard starting compensation is commensurate with experience. Yearly reviews are conducted based on tenure and performance.

Work Environment:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation:

It is the policy of MCI, LC and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

Diversity and Equality:

At MCI, LC and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI, LC are based solely on a person's merit and qualifications. MCI, LC maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI, LC's commitment to a diverse and equal opportunity work environment.

MCI, LC does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI, LC will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI, LC will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI, LC to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI, LC:

MCI, LC helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI, LC assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI, LC) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI, LC's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI, LC has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI, LC ensures clients do more for less. MCI, LC is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI, LC organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI, LC now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI, LC brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Disclaimer:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.