Senior Administrative Coordinator

2 weeks ago

Panama City, Florida, United States MCI, LC Full time

POSITION OVERVIEW

Job Title: Executive Virtual Assistant

Job Type: Full Time, Permanent

Shift: Friday - Tuesday

Hours: Nights and Weekends

Friday, Monday & Tuesday (8pm - 4am SAST) Saturday & Sunday (4pm - 2am SAST)

MCI is a prominent Business Process Outsourcing (BPO) firm dedicated to providing customized solutions that cater to the varied requirements of our clientele. With a strong commitment to quality and a focus on innovation, we have positioned ourselves as a reliable partner in the sector.

We are in search of a meticulous, highly organized, and detail-oriented Executive Virtual Assistant to support our senior management team. In this role, you will undertake a range of high-level administrative functions to assist our executives. Responsibilities include managing schedules, coordinating travel, and preparing financial reports.

The ideal candidate will possess exceptional organizational skills, demonstrate effective time management, and be capable of working independently. Your contributions will enhance our operational efficiency by delivering personalized and timely support to executive personnel.

To qualify for this position, applicants must complete a comprehensive application on our careers page, including all screening questions and a brief pre-employment assessment.

POSITION RESPONSIBILITIES

Key Responsibilities:

Administrative Support: Overseeing executive communications, organizing meetings, providing timely notifications, and managing travel logistics to ensure smooth daily operations. Calendar Coordination: Developing and maintaining comprehensive schedules for events, appointments, and tasks, ensuring effective time management and prioritization. Research Tasks: Conducting in-depth online research to support various initiatives and decision-making processes, delivering accurate and pertinent information. Documentation: Creating and maintaining precise records, compiling and distributing detailed reports, and managing other documentation tasks as required. Event Planning and Travel Coordination: Organizing and coordinating events, as well as overseeing travel arrangements, including booking flights, accommodations, and transportation.

CANDIDATE QUALIFICATIONS

ARE YOU A GOOD MATCH FOR THIS ROLE?

We encourage all motivated and confident applicants to consider this opportunity. Ideal candidates are driven and dedicated.

Diploma in Office Administration or a Secretarial Diploma. Proven experience as an Executive Assistant, Virtual Assistant, or in a comparable role. Familiarity with the telecommunications sector, including knowledge of FCC regulations, data privacy laws, and cybersecurity issues. Proficiency in legal research databases, document management systems, and possibly experience with telecommunications-specific software or compliance tools. Strong analytical abilities, attention to detail, effective communication skills, and the ability to work under pressure. Experience in international travel booking and arrangements. Excellent organizational and time management skills. Proficiency in Microsoft Office Suite, Google Workspace, and other relevant software. Ability to work autonomously and manage confidential information with integrity. Strong research capabilities and meticulous attention to detail. Flexibility to adapt to shifting priorities and schedules. Must have a reliable, high-speed internet connection (Download speed of 20 Mbps+).

CONDITIONS OF EMPLOYMENT

Must be authorized to work in the country where the job is based. Must be willing to undergo a LEVEL II background and/or security investigation with fingerprinting. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

SEEKING AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

Standard starting compensation is based on experience. Annual reviews are conducted based on tenure and performance.

PHYSICAL REQUIREMENTS

This position operates in a professional office environment. While performing the duties of this role, the employee will primarily be sedentary and will be required to sit/stand for extended periods while using a computer and telephone headset. The employee will regularly need to operate a computer and other office equipment, including a phone, copier, and printer. Occasional movement around the office may be required to complete tasks, reach in any direction, raise or lower objects, move items from one place to another, hold onto objects, and exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

MCI and its affiliates are committed to providing reasonable accommodation when requested by qualified applicants or employees with disabilities unless such accommodation would cause undue hardship. This policy applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we value differences and believe that diversity enhances our employees, our company, our customers, and our community. All employment decisions at MCI are based solely on an individual's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees share in the responsibility for upholding MCI's commitment to a diverse and equal opportunity workplace.

MCI does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. Additionally, MCI is committed to providing reasonable accommodation to qualified employees with protected disabilities as required by applicable laws, regulations, and ordinances.

ABOUT MCI (PARENT COMPANY)

MCI assists clients in addressing their CX and DX challenges through innovative solutions that deliver exceptional experiences and drive optimal performance. MCI supports businesses with outsourcing, staff augmentation, customer service, and IT services by providing both general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was recognized by Inc. Magazine as Iowa's Fastest Growing Company and ranked 452nd among the Fastest Growing Privately Held Companies in the USA, making the coveted top 500 for the first time. MCI's subsidiaries have previously appeared on Inc. Magazine's List of Fastest-Growing Companies 15 times. MCI operates ten business process outsourcing service delivery facilities across various locations.

By driving modernization through digitalization, MCI enables clients to achieve more with less. MCI is the holding company for a diverse range of tech-enabled business services operating companies. MCI grows, acquires, and operates companies with synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services, Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), and more, serving mid-market, Federal, and enterprise partners. MCI now employs over 10,000 talented individuals with more than 150 diverse North American client partners across various MCI brands.

DISCLAIMER

The above job description serves to provide potential candidates with a general overview of the role. It is not an exhaustive list of the duties, responsibilities, skills, and qualifications required for the position. Supervisors or managers may request additional tasks. Performance will be evaluated based on the completion of the tasks listed in this job description.

The employer reserves the right to revise this job description at any time. This job description does not constitute a contract for employment, and either the employee or the employer may terminate employment at any time, for any reason.

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