Supply Chain Specialist
2 weeks ago
At Imperative Logistics Group, we are focused on delivering exceptional service and fostering a customer-centric approach.
KEY RESPONSIBILITIES
Client Interaction
- Manage new orders and direct shipments to optimize service and profitability
- Resolve issues with clients and partners (airlines and delivery personnel)
- Act as a key contact for all client service and documentation inquiries
- Oversee freight logistics throughout the entire shipment process while collaborating with carriers and agents
- Track shipments from initiation to delivery to guarantee timely execution
- Engage with clients extensively through various communication channels
- Assist drivers, agents, and carriers in acquiring essential information
- Contribute to team success by completing assigned tasks efficiently
- Handle a high volume of incoming communications with professionalism
- Swiftly and effectively address logistics service challenges, escalating to supervisors when necessary
- Support the growth of new and existing client accounts
- Develop and maintain strong relationships with carriers through transparent communication
- Provide clients with tailored, cost-effective transportation solutions
- Prepare estimates for clients and partners
- Adhere to communication protocols and policies to meet client expectations
- Apply knowledge of specific freight handling needs and delivery protocols
- Ensure accuracy in order documentation, with a keen attention to detail
- Recommend enhancements to operational processes when appropriate
- Conduct data collection and analysis using spreadsheets
- Review vendor invoices flagged by the accounting department
- Full-time position with potential for overtime: 9-12 hour shifts (Monday to Friday)
- Motivated, team-oriented individual who excels under pressure and tight deadlines
- Upholds the highest standards of integrity
- Capable of multitasking and prioritizing responsibilities in a dynamic environment
- Self-driven; able to work independently as well as collaboratively
- Proven time management and organizational skills with consistent follow-through
- Strong written and verbal communication abilities
- Proficient in computer applications including Outlook, Excel, and proprietary software
- Familiarity with U.S. geography
- This role is based in an office setting, requiring effective communication with clients and vendors both verbally and in writing, the ability to sit for extended periods, and the operation of standard office equipment, necessitating visual acuity and keyboard usage.
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