Patient Care Front Office Specialist

2 weeks ago

Lawrenceville, Georgia, United States Advanced Urology Full time
Job Overview

At Advanced Urology, we are dedicated to providing exceptional healthcare services while prioritizing the well-being of our employees and patients. Our mission is to create a supportive environment where our team can thrive and deliver outstanding patient care.

What We Provide:

  • A supportive workplace environment
  • Focus on work-life balance
    • Standard hours Monday-Friday (No nights, weekends, or holidays)
    • Increasing paid time off based on tenure
  • Commitment to professional growth:
    • Tuition reimbursement and certification support
    • Cross-training opportunities for various roles
  • Employee-focused initiatives:
    • Programs recognizing employee contributions and service milestones
    • Comprehensive health benefits including dental, vision, life insurance, and 401(k)
    • Generous maternity leave policy
  • Multiple locations throughout the region for convenience

Your Profile:

  • Motivated by a desire to contribute positively to patient care.
  • Dedicated to delivering high-quality healthcare services.
  • Committed to teamwork and collaboration.
  • Exhibits a positive, innovative, and resourceful attitude.

Role Responsibilities:

The Front Office Coordinator plays a crucial role in ensuring a superior patient experience while delivering compassionate care. This position involves a variety of responsibilities that evolve over time, focusing on enhancing operational efficiencies and maintaining high standards in electronic medical record (EMR) documentation.

Key Outcomes:

  • Proactively address new clinical challenges with urgency and a positive mindset.
  • Communicate respectfully and kindly with diverse individuals to enhance patient experiences.
  • Embrace unfamiliar tasks and learn from experiences to continuously improve patient interactions.
  • Accurately gather and relay clinical information to the medical team while ensuring precise patient documentation in a fast-paced environment.
  • Recognize the impact of your actions on others and seek constructive feedback for personal growth.
  • Adapt to new responsibilities and changes in front office operations, effectively managing patient information and medical histories.

Essential Competencies:

Job-Related Skills:

  • Action-Oriented: Approaching challenges with enthusiasm and urgency.
  • Interpersonal Skills: Engaging comfortably with diverse groups.
  • Adaptive Learning: Learning through experimentation and adapting to new challenges.
  • Results-Driven: Consistently achieving outcomes, even in difficult situations.
  • Self-Awareness: Gaining insights into personal strengths and areas for improvement.
  • Situational Adaptability: Adjusting demeanor and approach to meet varying demands.

Cultural Values:

  • People: Collaborating effectively to achieve shared goals.
  • Heart: Fostering strong patient relationships and delivering patient-centered solutions.
  • Service: Building trust through honesty and integrity.
  • Excellence: Innovating for organizational success.

Qualifications:

Basic Requirements:

  • High School Diploma or equivalent work experience.

Preferred Qualifications:

  • Minimum of 2 years of experience in a clinical front office setting.
  • Experience in a high-volume healthcare environment.
  • Familiarity with electronic medical record systems.
  • Knowledge of urology or urogynecology is advantageous.
  • Current certification as a Medical Assistant is preferred.

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