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Virtual Patient Care Coordinator
2 months ago
Location Requirement: Candidates must reside in the Metro Atlanta area.
Work Environment: This is a remote position operating on an Eastern Time Zone schedule, with training conducted in a Central Time Zone.
About TimeDoc Health:
Established in 2015, TimeDoc Health stands at the forefront of virtual Chronic Care Management (CCM) for healthcare providers, addressing one of the most significant emerging markets in healthcare. Our mission is to empower providers to offer truly continuous and comprehensive care by facilitating the development of care coordinator programs for patients grappling with chronic and behavioral health conditions. Our innovative solution integrates a care management SaaS platform, remote patient monitoring tools, and digital care management services, ensuring the personal touch that is often lacking in healthcare. With over 50,000 enrolled patients, we aim to reach one million patients by the end of 2025. Are you prepared to make a substantial impact on countless patients' lives?
Candidate Profile:
The ideal candidate is a clinical professional with a proven history of delivering exceptional patient care. You possess excellent active listening and analytical skills, enabling you to comprehend and address the needs of both patients and providers effectively. You are a strong communicator and collaborator, thriving in a dynamic, fast-paced, and remote work environment.
Key Attributes:
- Patient and Provider Focused: You prioritize the needs of patients and providers, ensuring that all activities align with their objectives.
- Collaborative Spirit: You enjoy teamwork and are well-regarded by colleagues for your contributions.
- Effective Communication: You articulate ideas clearly and concisely, fostering a spirit of partnership.
- Proven Success: You have demonstrated success in delivering patient-centered care coordination services.
Core Competencies:
- Accountability: You take ownership and are committed to achieving results.
- Quality and Accuracy: You produce thorough and precise documentation, ensuring that care plans and communications meet established standards.
- Relationship Management: You effectively navigate interactions, building strong connections with patients.
- Collaborative Work Style: You excel in cross-functional teamwork and advocate for best practices.
- Adaptability: You are resilient and open to learning from others.
- Organizational Skills: You manage your time efficiently, balancing multiple priorities.
- Care Coordination Expertise: You understand care coordination processes and relevant technologies.
Role Summary:
Your primary responsibility is to provide high-quality patient care coordination services. You will engage with your assigned panel of patients to deliver monthly care coordination services, educating them about their conditions and collaborating with their healthcare providers as necessary. Effective communication with patients, their families, and practice staff is essential to develop tailored action plans that facilitate the management of chronic illnesses.
This role requires a compassionate individual with a solid understanding of healthcare practices, capable of working remotely while delivering exceptional patient care coordination services. You will handle a substantial call volume daily, meeting productivity goals as set by your supervisor.
Key Responsibilities:
- Conduct monthly outreach calls to patients, practices, and pharmacies to ensure their needs are met between office visits, dedicating 7-8 hours daily to phone interactions.
- Create and update personalized care plans for each patient, collaborating with their healthcare providers.
- Identify social determinants of health and gaps in care, coordinating with office staff and community resources to address these effectively.
- Empower patients to take charge of their wellness within the context of their care plans.
- Make approximately 30-50 calls daily to achieve the necessary patient interactions for care coordination services.
- Maintain patient privacy and confidentiality, adhering to ethical and regulatory standards at all times.
Qualifications:
- 1-2 years of healthcare experience as a Certified/Registered Medical Assistant with active accreditation.
- Proficiency with multiple EMR/EHR systems and familiarity with Microsoft Office and Google Suite.
- Professional demeanor on the phone, with the ability to maintain a compassionate and engaging tone.
- Strong critical thinking skills to respond to patient inquiries and prioritize their needs.
- Exceptional business writing skills, ensuring clear and accurate communication.
- Self-motivated, organized, and capable of working independently.
- Experience in a call center or triage setting is advantageous.
- Experience working with a geriatric population is a plus.
- Background in case management or care coordination is beneficial.
Working Conditions:
- Able to work a 40-hour schedule, Monday through Friday.
- A private home office setup is required to ensure confidentiality during patient interactions.
- Reliable internet connection with a minimum upload speed of 50 Mbps is necessary; satellite internet or mobile hotspots are not acceptable.
Benefits:
We offer a comprehensive benefits package, including health, dental, paid time off, holidays, 401K, and reimbursement for phone and internet expenses, with more benefits on the horizon.
Company Culture:
At TimeDoc Health, we foster a vibrant community that encourages personal connections among employees, both in-person and remotely.
Growth Opportunities:
As we expand, we are committed to promoting from within, providing a pathway for career advancement.
Mission-Driven:
Our mission is to help keep patients healthy and out of the hospital, a cause we are passionate about.
TimeDoc Health is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
