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Patient Services Administrator

2 months ago

Lawrenceville, Georgia, United States Zin Care Full time
Position Overview

We are looking for a meticulous and service-oriented Patient Services Administrator to become a vital part of our dedicated healthcare team at Zin Care. The successful candidate will possess a minimum of one year of experience in a healthcare environment, demonstrating expertise in insurance verification and a solid understanding of financial responsibilities such as copayments, deductibles, and coinsurances. This position demands outstanding organizational capabilities, a warm personality, and the capacity to manage various administrative duties effectively.

Core Responsibilities:

  • Insurance Verification: Ensure accurate verification of patient insurance plans and eligibility. Gather and process all required information for insurance billing.
  • Patient Engagement: Welcome and check-in patients with professionalism and friendliness. Address patient questions and resolve any concerns swiftly.
  • Appointment Management: Oversee scheduling, rescheduling, and cancellation of patient appointments as necessary. Collaborate with medical personnel to optimize patient flow.
  • Financial Oversight: Manage the collection and processing of patient payments, including copayments, deductibles, and coinsurances. Keep precise records of all financial activities.
  • Record Keeping: Update and maintain patient records, ensuring all information is accurate and secure. Prepare and manage documentation for insurance billing and claims.
  • Effective Communication: Serve as a communication bridge between patients, healthcare professionals, and insurance providers. Maintain clear and effective dialogue at all times.
  • Administrative Assistance: Carry out general office responsibilities such as answering calls, managing electronic correspondence, and handling various administrative tasks as required.

Qualifications:

  • Experience: At least one year of experience in a healthcare setting or similar role.
  • Insurance Acumen: Knowledgeable in insurance verification procedures, including familiarity with copayments, deductibles, and coinsurances.
  • Technical Proficiency: Skilled in using office technology and electronic health record (EHR) systems. Proficient with Microsoft Office Suite and other relevant applications.
  • Communication Skills: Strong verbal and written communication abilities. Capable of interacting professionally with both patients and colleagues.
  • Organizational Skills: Excellent organizational and multitasking skills. High attention to detail and accuracy in administrative functions.
  • Customer Service: Proven track record of delivering exceptional customer service while maintaining a positive demeanor in challenging situations.

Education:

  • High School Diploma or equivalent. Additional certifications or training in medical administration or billing are advantageous.