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Patient Care Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Great Expressions Dental Centers. As a Patient Care Coordinator, you will be the first point of contact for patients visiting or calling our dental office. Your primary responsibility will be to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks.
Key Responsibilities- Provide a warm and friendly welcome to patients as they arrive at our dental practice, ensuring a comfortable and inviting waiting area.
- Maintain a professional and courteous demeanor when interacting with patients, responding to their inquiries and providing information about dental services, appointment availability, and general practice policies.
- Schedule appointments for patients, considering their preferences and the availability of dental staff, and confirm and remind patients about upcoming appointments via phone or other communication channels.
- Collect and update patient information accurately, including personal details and medical history, and create and maintain patient records in our dental practice management system.
- Ensure patient records are kept confidential and comply with privacy regulations, verifying and updating patient insurance information and calculating and collecting co-pays, deductibles, and other payments from patients.
- Process insurance claims and coordinate with insurance providers for billing inquiries or issues, responding to patient inquiries via phone, email, or in person.
- Maintain the cleanliness and organization of the reception area, coordinating with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
- Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.
- At least 1 year of dental office experience
- High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
- Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
- Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
- Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
- Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
- Attention to detail and accuracy in maintaining patient records and managing financial transactions.
- Knowledge of dental terminology, procedures, and insurance processes is desirable.
