Automotive Service Consultant

1 week ago


Tulsa, Oklahoma, United States Nelson Mazda Tulsa Careers Full time
Position Overview

The Nelson family has been a cornerstone of the automotive retail industry for over six decades. Our dealership group is committed to fostering a unique business culture and delivering an exceptional consumer experience, which has resulted in sustained growth and loyalty from both customers and employees.

Role of the Service Advisor

The Service Advisor plays a crucial role in overseeing service technicians and is tasked with:

  • Building a loyal customer base.
  • Achieving high Net Promoter Scores (NPS).
  • Maintaining positive employee relations.
  • Setting and meeting sales and profit targets.
  • Keeping accurate service records.

Additionally, the Service Advisor is responsible for addressing service concerns, ensuring high-quality service delivery, and managing their team in a profitable manner.

Key Responsibilities

The Service Advisor's responsibilities include:

  • Providing an outstanding customer experience.
  • Establishing long-term customer relationships.
  • Welcoming customers, scheduling service appointments, and gathering vehicle information.
  • Communicating effectively with customers about their needs.
  • Connecting technicians with customers and/or test-driving vehicles to identify service issues.
  • Estimating repair costs and timeframes, considering customer schedules.
  • Addressing customer complaints while upholding high satisfaction standards.
  • Monitoring vehicle service progress and informing customers of any additional issues, obtaining approval for extra work, and explaining performed services and associated charges.
  • Listening to customer requests and clearly articulating information on repair orders.
Ideal Candidate Profile

Our ideal candidate will possess:

  • A strong sense of teamwork.
  • Self-management skills.
  • A willingness to learn new technologies and processes.
  • Enthusiasm for working in a dynamic environment.
  • A driven mindset.
  • Pride in delivering excellence in their work.
  • A positive attitude.
  • The ability to remain on their feet for extended periods and work in various weather conditions.

Nelson Auto Group is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment, ensuring equal opportunities for all individuals regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.



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