Automotive Service Consultant
1 week ago
About Us:
For over six decades, the Nelson family has been a significant part of the automotive retail landscape. As a dealership group, we continue to experience growth and foster loyalty among our customers and employees, driven by our dedication to cultivating an exceptional business culture and customer experience. We believe that our commitment to treating every customer and employee with respect sets us apart.
Role Overview:
The Automotive Service Consultant plays a pivotal role in overseeing service technicians and is tasked with fostering a loyal customer base, achieving high Net Promoter Scores (NPS), maintaining positive employee relations, and meeting sales and profit targets while keeping accurate service records. This position is also responsible for addressing service concerns of all clients, ensuring that all services are executed to the highest standards, and managing the team in a profitable manner.
Key Benefits:
- Enjoy a four-day workweek
- Starting salary of $48,000/year, increasing to $52,000/year after 90 days
- Comprehensive benefits package including medical, dental, vision, and flexible spending options
- Competitive 401(k) plan with company matching
- Paid training opportunities
Primary Responsibilities:
- Delivering an outstanding customer experience
- Building and nurturing long-term customer relationships
- Welcoming customers, scheduling service appointments, and gathering vehicle information
- Communicating effectively with customers about their needs
- Connecting customers with technicians and/or test-driving vehicles to identify service repair needs
- Estimating repair costs and timeframes while considering customer schedules
- Addressing customer complaints and maintaining high standards of customer satisfaction
- Monitoring vehicle service progress and updating customers on any additional issues discovered during servicing
- Listening attentively to customer requests and clearly explaining details on the repair order
Ideal Candidate Profile:
- Exhibits a strong teamwork mentality
- Self-motivated and able to manage time effectively
- Eager to learn new technologies and processes
- Thrives in a fast-paced environment
- Driven and results-oriented
- Takes pride in delivering excellence
- Maintains a positive attitude
- Willing to be on their feet for extended periods and work in various weather conditions
Equal Opportunity Employment:
Nelson Auto Group is an Equal Opportunity Employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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