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Automotive Service Consultant
2 months ago
About Us:
For over six decades, the Nelson family has been a cornerstone in the automotive retail industry. As a dealership group, we pride ourselves on our growth and the loyalty we cultivate among our customers and employees. Our commitment to fostering an exceptional business culture and consumer experience sets us apart.
Role Overview:
The Automotive Service Consultant plays a pivotal role in overseeing service technicians while focusing on building a loyal customer base. This position is essential for achieving high Net Promoter Scores (NPS), maintaining positive employee relations, and setting sales and profit targets. Additionally, the consultant is responsible for maintaining accurate service records and ensuring that all customer service concerns are addressed effectively.
Key Responsibilities:
- Delivering an outstanding customer experience
- Establishing and nurturing long-term customer relationships
- Welcoming customers, scheduling service appointments, and gathering vehicle information
- Communicating customer needs to the service team
- Coordinating with technicians and conducting test drives to identify service issues
- Providing accurate estimates for repair costs and timelines, considering customer schedules
- Addressing customer complaints while upholding high satisfaction standards
- Monitoring vehicle service progress and updating customers on any additional issues
- Listening attentively to customer requests and clearly explaining repair order details
Ideal Candidate Profile:
- Exhibits a strong team-oriented mindset
- Demonstrates self-management skills
- Shows eagerness to learn new technologies and processes
- Thrives in a fast-paced work environment
- Possesses a driven attitude
- Takes pride in delivering high-quality work
- Maintains a positive demeanor
- Prepared to be active on their feet for extended periods and in various weather conditions
Equal Opportunity Statement:
Nelson Auto Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Required QualificationsPreferred QualificationsIndustry Focus- Automotive Services