Membership Services Representative

6 days ago


Spokane, Washington, United States YMCA of the Inland Northwest Full time
About the Role

The YMCA of the Inland Northwest is seeking a highly motivated and customer-focused Membership Services Representative to join our team at the Valley Branch. As a key member of our membership services team, you will be responsible for delivering exceptional customer service, processing membership enrollments, and providing a welcoming experience for our members and guests.

Key Responsibilities
  • Membership Services: Process membership enrollments, updates, and cancellations in a timely and accurate manner.
  • Customer Service: Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Facility Operations: Maintain a clean and organized facility, ensuring that all areas are well-maintained and welcoming to members and guests.
  • Communication: Communicate effectively with members, staff, and management, providing clear and concise information and updates as needed.
  • Teamwork: Collaborate with other staff members to achieve team goals and objectives, providing support and assistance as needed.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: One to two years of experience in a customer-facing role, preferably in a membership-based organization.
  • Skills: Proficiency in standard business software, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
What We Offer
  • Competitive Pay: Starting rate of $16.28 per hour.
  • Benefits: Paid sick time, flexible scheduling, and opportunities for professional growth and development.
  • YMCA Membership: Free individual membership for employees, with discounts available for program participation.
About the YMCA of the Inland Northwest

The YMCA of the Inland Northwest is a leading nonprofit organization dedicated to strengthening community through youth development, healthy living, and social responsibility. We are committed to creating a welcoming and inclusive environment for all members and guests, and we are seeking a highly motivated and customer-focused individual to join our team.



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