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Customer Service Representative

2 months ago

Spokane, Washington, United States Washington Trust Bank Full time
About the Role

Washington Trust Bank is seeking a highly motivated and customer-focused individual to join our team as a Universal Banker. As a key member of our branch team, you will be responsible for providing exceptional customer service, building strong relationships, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide personalized service to customers, responding to their needs and resolving issues in a timely and professional manner.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their financial goals and providing tailored solutions to meet their needs.
  • Sales and Growth: Identify opportunities to sell bank products and services, working closely with customers to understand their needs and provide recommendations.
  • Team Collaboration: Work collaboratively with branch team members to achieve sales and customer service goals, sharing best practices and expertise to drive success.
  • Community Involvement: Participate in community events and activities, representing Washington Trust Bank and building relationships with local businesses and organizations.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Customer Focus: A strong customer-centric approach, with a focus on delivering exceptional service and building long-term relationships.
  • Sales and Business Development: Proven sales and business development skills, with the ability to identify and pursue new business opportunities.
  • Teamwork and Collaboration: Ability to work collaboratively with branch team members, sharing knowledge and expertise to drive success.
  • Adaptability and Flexibility: Willingness to adapt to changing circumstances, priorities, and deadlines, with a flexible approach to work and a commitment to delivering results.
What We Offer
  • Competitive Compensation: A competitive salary and incentive compensation plan, with opportunities for growth and advancement.
  • Benefits Package: A comprehensive benefits package, including health, financial, retirement, and work-life benefits.
  • Professional Development: Opportunities for professional development and training, with a focus on building skills and expertise.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a focus on teamwork and mutual respect.