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Customer Service Representative

2 months ago

Spokane, Washington, United States PoolCorp Full time

Job Summary

The Customer Service Representative will be the face of our sales center, empowering customers to build, manage, and grow successful businesses by sharing product knowledge, providing recommendations, and demonstrating exceptional service.

Key Responsibilities:

  • Customer Interaction: Greet customers, listen to their needs, and provide solutions to improve their bottom line.
  • Product Knowledge: Share expertise on landscape and irrigation products to help customers make informed decisions.
  • Sales and Upselling: Recommend product solutions, upsell options, and complimentary items to increase sales and customer satisfaction.
  • Team Collaboration: Work with team members to sell Horizon's value and provide exceptional customer service.
  • Order Fulfillment: Prepare sales orders, assist customers with merchandise selection, and ensure timely delivery.
  • Follow-up and Resolution: Make follow-up calls to potential and existing customers to introduce opportunities and resolve customer complaints professionally and in a timely manner.
  • Store Maintenance: Maintain a clean, well-organized, and well-stocked sales center.
  • Additional Duties: Assist with receiving, shipping, and general warehouse duties as needed.

Requirements:

  • Customer Service Attitude: Strong customer-service attitude and ability to work in a fast-paced environment.
  • Self-Motivation and Detail-Oriented: Self-motivated and detail-oriented personality with good communication skills.
  • Team Player: Cooperative, dependable team player with good computer and record-keeping skills.
  • Physical Demands: Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
  • Education and Certifications: High school diploma or GED, bilingual (English/Spanish) a plus, and forklift certification required.

About Us:

Horizon Distributors, Inc. is a leading distributor of landscape and irrigation products, serving the needs of professional landscape contractors. As a subsidiary of POOLCORP, we offer the convenience and buying power of a national company with the personalized service and attention to detail of a local store. Our people are our priority, and we offer a comprehensive benefits package, career opportunities, and a winning team environment.