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Customer Service Representative

2 months ago

Spokane, Washington, United States Canopy Credit Union Full time

Join Our Team as a Customer Service Representative

Canopy Credit Union is seeking a dedicated individual to become a part of our innovative team. This role offers the flexibility of a hybrid work arrangement.

If you are driven by a desire to foster a more inclusive and supportive community through financial services, we invite you to explore this opportunity.

About Canopy Credit Union:

As a Community Development Financial Institution (CDFI), Canopy Credit Union is committed to assisting individuals with diverse financial backgrounds. We believe that a credit score does not define a person, and we honor each unique story. Our mission is to guide individuals toward financial wellness.

Recognized as one of the top credit unions to work for in the nation, our success stems from our unwavering commitment to our core values:

  • Embracing Diversity: We celebrate individual journeys and welcome innovative ideas.
  • Growth Mindset: We believe in learning through experience and overcoming challenges.
  • Curiosity: We ask how we can improve and serve better.
  • Community Focus: Our success is measured by the positive impact we have on lives.
  • Fun Culture: We cultivate a lively and supportive environment for our team and members.

Employee Benefits:

  • Comprehensive medical, dental, and vision insurance at no cost to employees.
  • 401k matching up to 7%.
  • Opportunities for professional development through certifications, training, and job shadowing.
  • Tuition reimbursement for further education.
  • Flexible work schedule options.
  • Engagement in innovative financial technology.
  • Participate in fun team-building activities and events.

Position Overview:
As a Customer Service Representative, you will handle incoming calls and digital inquiries, providing essential support to our members. You will assess their needs and guide them to the appropriate products and services.

Core Responsibilities:

  • Identify and recommend beneficial products and services to members, encouraging enhanced engagement with our offerings.
  • Perform various teller functions, including account management and transaction processing.
  • Assist members with online banking and bill payment services, ensuring a smooth enrollment process.
  • Respond to incoming calls, verifying member identity and addressing their needs efficiently.
  • Process loan payoff information and communicate effectively with relevant parties.
  • Support other departments as needed, ensuring a seamless experience for our members.
  • Adhere to all applicable regulations and compliance standards.

Canopy Credit Union is dedicated to fostering a diverse and inclusive workplace. We actively seek to recruit individuals from various backgrounds and experiences.

We recognize the importance of ongoing dialogue with our community members and are committed to creating opportunities for growth and learning.

At Canopy Credit Union, we strive to empower our community through compassionate financial services.

Compensation: $19 - $23 per hour