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Customer Service Representative

2 months ago

Spokane, Washington, United States STCU Full time

**About STCU**

STCU is a top-performing credit union that values employees committed to serving others and making a difference in members' lives.

**Our Culture**

We strive to be a force for good, focusing on core values such as joyfulness, generosity, and a commitment to excellence.

**Benefits**

We offer a range of benefits, including medical insurance, 401(k) matching, and tuition reimbursement, to support our employees' well-being and career growth.

**Job Summary**

The Contact Center Operations Representative is responsible for delivering exceptional member experiences through effective communication, troubleshooting, and relationship-building over the phone.

**Key Responsibilities**

• Maintain high service standards and demonstrate strong decision-making skills to resolve member issues efficiently.

• Improve member experiences by providing personalized support and solutions.

• Collaborate with internal teams to ensure seamless communication and issue resolution.

• Stay up-to-date with industry trends and best practices to continuously improve member service.

**Requirements**

• High School Diploma or equivalent required.

• Minimum of two years customer service experience, preferably in a contact center.

• Proficient in MS Office programs.

• Strong communication skills, bilingual abilities preferred.

• Ability to work in a high-stress environment and maintain a positive attitude.

**What We Offer**

At STCU, we value our employees' contributions and offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.