Hospitality Account Coordinator

2 weeks ago


Wichita, Kansas, United States Fleetcor Full time
Position Overview:

Fleetcor is seeking a dedicated Hospitality Account Coordinator to join our CLC division. This role is integral to our Lodging business unit and focuses on fostering strong relationships with CLC-affiliated hotels.

Key Responsibilities:

As a Hospitality Account Coordinator, your primary duties will include:
  • Building and maintaining partnerships with hotels within our network.
  • Conducting onboarding sessions for newly onboarded vendors.
  • Reviewing and confirming the terms of contracts with hotel management.
  • Creating access credentials for vendor portals.
  • Promoting optional programs offered by Fleetcor when appropriate.
  • Providing assistance with the Web CheckINN Portal.
  • Facilitating training sessions for vendors as required.
  • Managing payment solutions for each vendor.
  • Addressing customer disputes and resolving issues effectively.
  • De-escalating customer calls when necessary.
  • Handling customer service inquiries and complaints with timely solutions.
  • Collaborating with team members to resolve customer issues.
  • Identifying customer needs to recommend suitable products or services.
  • Addressing compliance matters and resolving them appropriately.
  • Assisting vendors with billing reconciliation.
  • Managing inbound phone inquiries and providing exceptional customer service.
  • Making outbound calls to designated regions.
  • Assisting in hotel reservations for CLC customers.
  • Communicating necessary procedures to vendors via phone or email.
  • Covering front office reception duties as needed.
  • Maintaining Excel spreadsheets for job-related tasks.
  • Conducting vendor evaluations.
  • Performing additional duties or special projects as assigned by management.

Qualifications:

The ideal candidate will possess:
  • A minimum of 1 year of experience in customer service or hotel front office.
  • Proficiency in Microsoft Word and Excel.
  • Excellent communication skills.
  • Strong attention to detail and organizational abilities.
  • The capability to multitask effectively.
  • A commitment to confidentiality.
  • Adaptability and flexibility in a dynamic work environment.
  • Self-motivation and a focus on results.
  • Exceptional verbal and written communication skills.
  • The ability to work collaboratively within a team.

Benefits:

Fleetcor offers a comprehensive benefits package, including:
  • Medical, Dental, and Vision coverage starting from the first month of employment.
  • Automatic enrollment in our 401k plan (subject to eligibility).
  • Access to virtual fitness classes available to all employees.
  • A generous Paid Time Off (PTO) policy, including major holidays, vacation, sick leave, personal, and volunteer time.
  • Employee discounts with various major service providers.
  • Support for philanthropic initiatives at both local and national levels.
  • A vibrant company culture with engaging contests and rewards.

Equal Opportunity Employer:

Fleetcor is committed to providing equal employment opportunities to all employees and applicants, ensuring a diverse and inclusive workplace.

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