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Client Account Coordinator

2 months ago

Wichita, Kansas, United States Blue Cross and Blue Shield of Kansas Full time

Position Overview:
An Account Administrator (AA) collaborates closely with sales representatives to oversee the planning, execution, and management of employer group prospecting, onboarding, retention, and renewal processes.

This role necessitates working alongside various internal teams to ensure prompt and accurate resolution of group inquiries concerning benefit plans, membership, claims, and billing.

The AA is also responsible for organizing both in-person and virtual Group Administrator meetings. This position requires a full-time onsite presence.

Why Work With Us?
Your contributions will significantly impact the health and wellness of the community.

Opportunities for Advancement:
Enhance your career through continuous training and development programs.

Job Security:
Join a company with over 80 years of dedication and community service.

Diverse Workplace:
We are committed to creating an inclusive environment where every employee is valued.

Compensation:
The hourly wage for this role is competitive, reflecting our commitment to retaining and nurturing talented professionals.

Key Responsibilities:
- Manage the proposal and renewal rating processes, ensuring timely and accurate presentations, including rate calculations and premium comparisons.
- Review and proofread all documents for accuracy in benefit administration according to contracts or custom benefits.
- Act on behalf of the sales representative to deliver precise information and high-quality customer service to groups.
- Explain benefit options and underwriting regulations related to group sales and enrollment.
- Maintain accurate system information for key performance metrics.
- Liaise with groups and brokers, directing issues to the appropriate internal experts.
- Handle high volumes of email correspondence, responding within established service level agreements.
- Coordinate travel, meeting schedules, and materials for sales representatives and assist in meetings as needed.
- Ensure the office environment is maintained by managing supplies and light maintenance tasks.
- Conduct in-person or virtual group administrator meetings.
- Support the service and retention of existing groups.
- May involve lifting and moving supplies and small office equipment.

Qualifications:
- High school diploma or equivalent.
- At least two years of experience in sales coordination, office administration, or business operations.
- Valid Driving License required.
- Must agree to a non-compete clause.
- Ability to obtain and maintain a State of Kansas Insurance Agent's license within 90 days of employment.
- Proven experience in managing multiple projects, prioritizing tasks, and meeting deadlines.
- Strong organizational skills and professionalism are essential.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with various audiences.

Preferred Qualifications:
- Previous experience in health insurance or with Blue Cross Blue Shield of Kansas.

Benefits:
- Competitive compensation package including incentive pay.
- Health, Vision, and Dental insurance.
- Paid parental leave for new parents.
- Fertility and adoption assistance.
- Paid caregiver leave.
- 401(k) plan matching.
- Tuition reimbursement and health & fitness benefits.