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Senior Guest Service Supervisor

2 months ago

Charlotte, North Carolina, United States Fernwood Tavern Full time

Position Overview:

As the Lead Guest Service Agent at Fernwood Tavern, you will play a pivotal role in ensuring an exceptional dining experience for our guests. Your leadership will guide the service team in delivering outstanding hospitality and maintaining high standards of service.

Key Responsibilities:

  • Direct and oversee the activities of the service staff, including servers, bartenders, and hosts, to ensure seamless operations.
  • Act as the main liaison for guests, guaranteeing that all service interactions are conducted with the utmost professionalism.
  • Provide guidance and training to both new and existing team members, emphasizing service excellence, product knowledge, and effective guest engagement.
  • Manage the logistics of service, including guest seating arrangements, order management, and personalized dining experiences.
  • Supervise the preparation and presentation of beverages, ensuring compliance with our quality standards.
  • Address and resolve escalated guest inquiries and concerns, ensuring complete guest satisfaction.
  • Maintain an in-depth knowledge of menu offerings, promotional events, and special occasions to provide accurate information to guests and staff.
  • Participate in the scheduling of staff, conducting performance reviews, and developing service protocols.
  • Ensure adherence to all health, safety, and sanitation regulations to maintain a safe environment.

Qualifications:

  • Demonstrated leadership experience in a fast-paced restaurant or comparable setting.
  • Strong proficiency in serving, bartending, and hosting roles.
  • Exceptional communication, organizational, and interpersonal abilities.
  • Proven capability to mentor and lead a diverse team.
  • A strong commitment to providing outstanding guest experiences.
  • Ability to manage multiple tasks efficiently in a high-pressure environment.
  • Dedication to continuous personal and professional growth.
  • Physical capability to lift up to 50 lbs and remain on your feet for extended periods.