Guest Services Representative
2 weeks ago
The Holiday Inn Express & Suites Charlotte Southwest is looking for a dedicated Guest Services Representative to enhance our customer experience.
Key Responsibilities:
- Check in and allocate accommodations for guests
- Verify and manage reservations made via phone and online platforms
- Address guest inquiries, requests, and feedback
- Process payments from guests upon departure
- Maintain accurate records of guest stays and room occupancy
- Relay essential guest information to relevant departments
Required Qualifications:
- Prior experience in customer service or front desk operations
- Ability to establish a positive rapport with guests
- Strong organizational abilities
- Exceptional written and verbal communication skills
- Professional demeanor and appearance
Please refrain from making phone inquiries.
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