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Hospitality Manager

2 months ago

Charlotte, North Carolina, United States Topgolf Full time
Job Summary

We are seeking a highly skilled Hospitality Manager to join our team at Topgolf. As a key member of our management team, you will be responsible for leading our Guest Service Supervisors to deliver exceptional service to our guests.

Key Responsibilities
  • Team Leadership: Supervise and motivate a team of Guest Service Supervisors to provide best-in-class service to our guests.
  • Coaching and Development: Coach and develop the skills of your team members to drive Associate engagement and improve service standards.
  • Operational Efficiency: Ensure that all Guest areas are staffed and functioning efficiently, and delegate tasks as needed to maintain high service standards.
  • Service and Safety Standards: Uphold operating procedures and service and safety standards to ensure a safe and enjoyable experience for our guests.
Requirements
  • Proven experience in a hospitality management role.
  • Excellent leadership and coaching skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.