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Guest Services Operations Leader
2 months ago
Job Category: Rooms & Guest Services Operations
Position Type: Non-Management
POSITION OVERVIEW
Responsible for completing assigned cashier and closing reports within the computer system. Review shift logs and daily memos, documenting relevant information as necessary. Collaborate with various departments (e.g., Bell Services, Housekeeping) to address guest inquiries, requests, or issues. Manage guest check-ins by confirming reservations, verifying guest identity, processing payments, assigning rooms, and issuing room keys. Accommodate guests without reservations based on availability, ensuring that rates align with market codes and documenting any exceptions. Ensure that charges from outlets (e.g., Health Club, Retail Shop) are accurately processed and billed to guest rooms.
Support management in training, evaluating, counseling, and motivating team members; act as a role model and primary contact for the Guarantee of Fair Treatment/Open Door Policy. Report incidents, injuries, and unsafe conditions to management; complete safety training and certifications as required. Adhere to all company policies and procedures; maintain a clean and professional appearance; safeguard proprietary information; protect company assets. Welcome and acknowledge all guests in accordance with company standards; anticipate and address service needs; assist individuals with disabilities; express genuine appreciation to guests.
Communicate with others using clear and professional language; answer telephones with appropriate etiquette. Foster and maintain positive working relationships with colleagues. Ensure compliance with quality expectations and standards. Stand, sit, or walk for extended periods or throughout the entire shift. Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance. Perform other reasonable job duties as assigned by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1 year in a related role.
Supervisory Experience: Minimum of 1 year in a supervisory capacity.
License or Certification: None required.
Marriott International is an equal opportunity employer, committed to fostering a diverse workforce and an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we are dedicated to enhancing the experience of travelers everywhere. This commitment has driven us to create the first hotel specifically designed for business travelers, and it continues to inspire us to empower our guests, regardless of their travel purpose. We seek individuals who are passionate about delivering exceptional guest experiences, enjoy being part of a dynamic team, and are eager to learn and improve while having fun.
