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Front Desk Concierge

4 weeks ago

Alexandria, Virginia, United States FirstService Residential Full time
Job Overview:

As a Part-Time Front Desk Associate, you will be responsible for providing exceptional customer service. Meet and greet residents; check guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitor and operate electronic security control systems; and accurately maintain daily logs, records, and forms. Assist with general concierge services and perform administrative clerical, Word, and Excel document work. Walk the building premises as directed for monitoring purposes.

Your Responsibilities:

Provide exceptional customer service. Meet and greet residents; check guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitor and operate electronic security control systems; and accurately maintain daily logs, records, and forms. Assist with general concierge services and perform administrative clerical, Word, and Excel document work. Walk the building premises as directed for monitoring purposes. Monitor and control access to the building. Resolve and follow-up on all complaints/issues, escalating to supervisor if necessary. Provide general concierge services as well as administrative clerical work when needed. Help maintain a safe and secure environment throughout the building/property(s). Walk the building premises as directed for monitoring purposes. Have the ability to understand and complete all required forms. May be assigned other duties by supervisor.

Skills & Qualifications:

Ability to manage multiple priorities. Demonstrates excellent customer service, communication, and time management skills. Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel. Command of information system hardware/software is preferred. Good written and verbal communication skills. Strong customer service and interpersonal skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Computer and peripherals, standard and customized software applications, and tools, and usual office equipment. Ability to quickly and easily navigate the property/building as required to meet the job functions. Ability to lift 30 – 50lbs. Requires standing, sitting position for long periods of time, walking, and occasional climbing when necessary. Handle, finger, grasp, and lift objects and packages; must be able to reach with hands and arms. The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Must have the ability to detect auditory and/or visual emergency alarms. Occasional overtime may be required. Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.

Compensation:
$18.00- $21.00 per hour

Disclaimer Statement:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.