Front Desk Representative

1 week ago


Alexandria, Virginia, United States Westin Alexandria Full time
Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Room Assignments: Assign rooms to guests, taking into account their preferences and any special requests.
  • Front Desk Operations: Manage the front desk area, ensuring all necessary supplies and equipment are available.
  • Guest Services: Provide guests with information and assistance regarding hotel services, amenities, and local attractions.
  • Communication: Maintain effective communication with guests, colleagues, and management, ensuring all concerns and issues are addressed promptly.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure seamless guest service and a positive hotel experience.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work effectively in a team environment, and a positive attitude.
  • Certifications: Familiarity with hotel software and systems, such as property management systems and point-of-sale systems.
Benefits:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Training and development opportunities to enhance your skills and knowledge.


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