Front Desk Representative
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Alexandria. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.
Responsibilities:- Register guests and process check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Process payments and handle guest transactions accurately and efficiently.
- Maintain a clean and organized front desk area, including the lobby and surrounding areas.
- Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
- Participate in ongoing training and development to improve skills and knowledge.
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Competitive hourly rate.
- Opportunities for advancement and professional growth.
- Comprehensive training program.
- Uniforms and name tags provided.
- Discounts on hotel services and amenities.
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Front Desk Representative
4 weeks ago
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Front Desk Agent
3 weeks ago
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Front Desk Ambassador
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